Why Do I Need To Prove My Age?
In the UK it is illegal to sell electronic cigarettes and any vaping product that contains nicotine, (eg. patches or gum etc) or products that can be used to deliver nicotine to a person under the age of 18. So, to be able to comply with this law we are required to verify that all customers are 18 or older.
By placing an order with Pyne Pod, you are agreeing to allow us to confirm your age.
How We Verify Your Age
We verify the age of all customers through our partner AgeChecked.
When creating an account or placing an order with Pyne Pod we will ask for your full name, date of birth and billing address. You must enter this accurately as it is shown on your driving license, the electoral roll or used for a UK credit card.
By requesting a restricted product or service, you consent to allow us to share your information with, and collect information from, AgeChecked Limited (AgeChecked). We need this consent for AgeChecked to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction legislation.
Your consent allows AgeChecked to retain relevant data for the purpose of future verification. All data processed by AgeChecked is subject to appropriate security measures. Data retained by AgeChecked is subject to periodic review to ensure your is held safely and for no longer than necessary. You can find information about AgeChecked and how they manage your personal data by visiting their site AgeChecked.
The Actual Process
The first time you place an order (or order with a different email address) with Pyne Pod, AgeChecked Age Verification will automatically check using the details that you provided during checkout. If AgeChecked are able verify your age at this stage then no further action will be required.
If AgeChecked cannot verify your age directly from this information, then you will be given the option to verify your age through the following methods: mobile phone number, credit card, electoral roll details, drivers licence or citizen card.
If AgeChecked are still unable to verify your age then you will be able to provide your id details directly to our support team.
You will only need to complete the age verification process on your first order.
Unfortunately, If we are unable to verify your age safely through these avenues we will be unable to complete your order.
For further information please review our privacy policy
.